Refund & Cancellation Policy
Effective date: 13 September 2026
Last updated: 21 October 2026 (annual-plan refunds)
YourEase Technologies (OPC) Pvt. Ltd. — CIN U62013MH2025OPC457800 — Nagpur, Maharashtra, India
The short version
You can cancel any time, and you keep access until the end of the period you already paid for. Subscription charges, monthly and annual, are not refunded once taken, except in the cases we always refund (listed below). The $1 trial charge is a card verification and is not refunded.
Cancelling
Cancel from Settings → Billing → Cancel subscription. Cancellation takes effect at the end of your current billing period. You keep full access, and your remaining energy, until that date. We do not charge a cancellation fee and we do not require you to contact us to cancel.
If you cancel during the 14-day trial, you are not charged the subscription amount. The $1 verification charge is not returned.
Refunds
The $1 trial charge. Not refundable. It is a verification charge disclosed before you pay it, and it is applied whether or not you continue.
Monthly plans. Not refundable once charged. Cancelling prevents the next charge; it does not reverse the current one.
Annual plans. Not refundable once charged. Cancelling stops the next renewal; you keep full access and your energy until the end of the year you paid for. If you are unsure, start with a monthly plan and switch to annual later.
Energy top-ups. Not refundable. Top-up energy is consumable and is credited to your balance immediately on purchase.
Charges we will always refund in full: duplicate charges, charges taken after a confirmed cancellation, and charges for a billing period during which the service was unavailable to you due to a fault on our side.
Failed and disputed payments
If a renewal payment fails, your subscription enters a grace period and your energy is frozen rather than removed. You will be notified and can update your payment method. If the payment is not completed within the grace period, the subscription is cancelled.
If you believe you have been charged in error, contact us before raising a dispute with your bank — we can usually resolve it faster than a chargeback, and a chargeback locks the funds for weeks on both sides.
How to request a refund
Email connect@yourease.io from the address on your account, with the date and amount of the charge. We respond within 3 business days.
Approved refunds are issued to the original payment method within 5–7 business days. Your bank or card issuer may take a further 5–10 business days to show the credit. International cards typically sit at the longer end of that range.
Grievance officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020:
Name: Anmol Agrawal Designation: Grievance Officer (under E-Commerce Rules, 2020), Resident Grievance Officer (under IT Rules, 2021), and Grievance Officer (under DPDP Act, 2023) Email: grievance@yourease.io Address: Flat No. 103, Honey Lisha Apartment, 207, Ghas Bazar Lakadganj, Bagadganj, Nagpur — 440008, Maharashtra, India Working hours: Monday to Friday, 10:00 to 18:00 IST
We acknowledge grievances within 48 hours and aim to resolve them within 30 days.
Changes to this policy
We may update this policy. Changes apply to charges made after the updated effective date, never retroactively. Material changes will be notified by email to active subscribers.